Some criticism you get is in poor taste. We must know how to deal with criticism such as: "You look horrible today" or, "You left this my way, you idiot." Make sure this kind of criticism useless, follow these steps.
Agree With The Facts
Agree with the facts the other person presents. For example, in response to "You look horrible today," Say, "I haven't been feeling too well lately"; in response to "You left this in my way, you idiot," Say, "Yes, I did leave it in your way." Answer only what was actually said, not what was implied.
How To Answer
Stay calm and collected during the whole conservation. Don't lose your temper. The only way a person will make you feel degraded is if you degrade yourself. You don't want to waste your time with this type of person, so don't defend yourself or attach him.
If You Made A Mistake
If you made a mistake, accept that fact. Don't accept the quilt for the mistake. If you were in error, then apologize. If you apologize, don't make a big thing out of it. Don't tell them how dreadfully sorry you are, etc. Just give them a plain "I'm sorry".
"We make a living by what we get, but we make a life by what we give." - Winston ?Churchill
Source from atResume.com
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